Praveen Business Solutions · Coimbatore, India
Dedicated Offshore Operations Support from India.
Voice • Non-Voice • Back Office • Healthcare AR
Add operational capacity without building another department.
The problem
You already have customers, systems, processes and revenue. What's missing is reliable capacity for the recurring work: the calls, follow-ups, scheduling, CRM updates, claim chasing and paperwork that quietly eat your team's day and slow growth.
PBS takes defined operational processes off your plate and runs them as an extension of your team.
What we do
For real estate teams, home service businesses, agencies, telecom/service firms and SMBs with recurring workloads.
For medical practices, home health agencies, RCM and billing companies.
We work within client-defined security, privacy and compliance requirements, using client-approved systems and controlled access.
What makes us different
Each engagement has a documented process, a trained dedicated resource, quality review and regular reporting. That is what separates an extension of your team from a seat in a call center.
PBS FLOW™
Our operating system in seven steps. Scroll to watch the process build itself.
Understand your business, workflow, tools, workload, expectations and pain points.
Convert the workflow into a structured Process Playbook (SOP).
Train the assigned resource around your actual workflow.
Run a controlled 30-day pilot.
Perform the agreed process consistently.
Review productivity, accuracy, exceptions, escalations and process adherence.
Give you visibility, find bottlenecks, keep improving.
We don't start working randomly. We build the process first.
30-day pilot
A controlled pilot on one process. Not a free trial: a structured month with a review at the end.
What you actually get
Assigned to your process.
Your workflow as an SOP.
Around your real tools and steps.
The agreed process, consistently.
Accuracy, exceptions, adherence.
You see what's happening.
Questions are raised, not ignored.
Bottlenecks found and fixed.
Our commitment
We document the agreed workflow.
Every assigned process has a responsible owner.
Questions and escalations are communicated.
You know what is happening.
We own the operational responsibilities we agree to.
We keep looking for a better workflow.
The right fit
We don't promise:
Before and after
PBS handles assigned processes, follow-ups, documentation, support workflows and reporting.
CallsFollow-upsSchedulingCRM updatesDocumentationBack-office workYour team focuses on customers, sales, growth, strategy and your core business.
Serving businesses in the USA first, then the UK, Canada and Australia, from our operations base in India.
Built by someone who understands the work
I've been building and operating businesses since 2021 and have worked with 100+ customers along the way. My experience is on the execution side: sales, customer support, customer communication, voice and non-voice operations, and US healthcare AR work including denial follow-up, aging AR follow-up and payer communication.
Outsourcing is not simply about assigning a person. It is about understanding the process, documenting the workflow, communicating clearly and taking responsibility for the outcome. Processes only work when someone owns them. That is how PBS is built.
Praveen, Founder, Praveen Business Solutions
Pricing
Dedicated support plans are structured around your scope, working hours, process complexity, workload and required resources. $750 is the starting point, not an unlimited-work price.
Your plan is structured around the work. These sliders are illustrative; we confirm a quote after understanding your process.
Tell us what process you want to delegate →FAQ
Operations and appointment support (scheduling, follow-up, CRM, back office, outbound calling, reporting) and healthcare AR and denial support.
We spend week 1 understanding the process, week 2 executing, week 3 optimizing and week 4 reviewing performance and next steps with you.
You share how the work is done; we document it and train the resource around it.
We map your workflow, capture steps, exceptions and escalations, then confirm the Process Playbook with you before execution.
Yes. We work in your CRM and systems wherever access is approved.
Yes, and we recommend it.
Yes, once the process is proven, in line with your needs.
Plans start at $750/month and depend on scope, hours, complexity, workload and resources required.
Yes: AR follow-up, denial follow-up, payer calls and claim status work, based on hands-on experience.
We work within client-defined security, privacy and compliance requirements, using client-approved systems and controlled access. We make no certification claims we cannot back up.
Hours are agreed per engagement, including overlap with your time zone. Tell us what you need.
Start with one process. Start with 30 days. After you send this form we review your process and reply by email to schedule a short discovery call.
info@praveenbusiness.in · praveenbusiness.in